Site problem?

[NicD]

When I try to access this site it often times out (more than 50% of the time over past 2 weeks) and IE reports 'site not available'. Is anyone else experiencing this? Could be a DNS or server issue ...

[Matt Olieman]

Thanks for reporting that... Bob R. and I have had the same issue and truly have not come up with a reason. I've talked with the Server provider, my own Internet provider and including Linksys.. even got a new router. ;)

I've probably spent 15 hours on the phone with different tech supports.:|

I found out when I run in "Safe Mode" the problem does not exhist... so it had me baffled. I was told it was my "Fire Walls" Sure enough, if I turn them off I don't have a problem.

Another test was going through a "Proxy" I use http://www.megaproxy.com/ , and there too I've had no problems.

NOW..... you tell me of a similar problem..... It's got me scratching my head.

NicD, if you or anyone else having this problem again... please try the above and let me know.

[NicD]

Thanks Matt. That is a wierd issue ... intermittent IT problems are always the worst. I am using a router with hardware firewall - DLink DSL-504G. I haven't had problems with any other sites so it must be something to do with your web host.

[Bob Reed]

Hi NicD. I too have this problem. I too visit dozens of other sites a day, you would think that if the problem was on my end I would see it at least with just one other site.. . But I don't, this is the only site I have trouble with. It is simple for a company to tell you it is on your end... I use a Linux based router/fire wall I can not turn it off. Been using ot for 2 years without a problem. We need to try to get to the bottom of this...... I hate this type of problem. We may never find the problem!

[Michael Carter]

I had the same trouble on Wednesday. I couldn't get in at all.

[Bob Reed]

No Wednesday was a differant problem. The site was down for a bit. What we are talking about here is a intermittent problem that I get off and on.

[Bob Reed]

If anyone else is having this problem please let us know!

[AndyT]

I have been having this problem for a couple of weeks now. I suggest you look into the port forwarding table of your router and the IPSEC. These two sections can cause this kind of problem since they would refuse the connection for a couple of different reasons.

[NicD]

Any webserver admin who claims that HTTP traffic can't get through a client firewall and therefore the problem is "your end" needs to get with it. Port 80 is always wide and open on both ends - routers and firewalls should make no difference unless they have deliberately been fiddled with to muck up on port 80. I know mine hasn't, and I'm betting Matt's and Bob's haven't either.

You should insist that your webserver admin does a thorough analysis of the DNS, virtual server and server/folder options of this site - including an examination of the logs to see what's happening with inbound requests etc. A looping ping or HTTP request might be in order to trace the uptime of the site.

[Matt Olieman]

Thanks for the excellent responses. It's been driving me "batty."

Anyway... when it happens again... please try the proxy.... If it works, it doesn't mean it's your system, but helps narrow it down.

Thanks again :)

[Bob Reed]

I will give it a try! Nothing to lose. :)

[Matt Olieman]

We're still trying to resolve this issue and would appreciate anyones help.

There is no reason that you should not be able to get to our site. IF it does happen, you can not get to our site PLEASE do the following steps and report your findings to us.

1. Try connecting through a proxy ( www.megaproxy.com (http://www.megaproxy.com) )
2. Go to www.dnstuff.com (http://www.dnstuff.com) and do the following
a. Under Hostname Tests do a DNS Lookup (A)
b. Under Hostname Test do a trace root 208.109.116.65

If you find any anomalies please let me know at MattO@mycockpit.org

Thanks in advance..... :)

[Matt Olieman]

After some painstaking communications with our server provider the problem seems to have be resolved :p

The server provider, was extremely helpful and determined (as we were) to get this isssue resolved :) We thank them for their determination.

Thank you for your patience and support.

[NicD]

That's good news :) I haven't had any problem accessing the site in the past few days.

[Matt Olieman]

Just realized, I never responded to this issue, it's been fixed for quite some time..

It's hard to be "New and Improved," it's a challenge ;)

Thanks for the support and your patience.