POLDRAGONET - What happened to my payment?

[notgotaclue]

I placed an order for the MIP from poldragonet on Friday.
I got to the checkout page and entered my details. When I confirmed the order I received this message -

The required transaction key is empty! The payment method settings must be reviewed.

I emailed poldragonet and have not received a reply, which is odd as I would have thought a customer with money waiting is a priority.

What is all that about? Has my payment gone through?
I am not finding it easy to spend my money, what with opencockpits hiding the VAT and now poldragonet ignoring my request to give them a wedge of cash.
I think I will buy the MIP from SIMWORLD or Engravity instead, even though they do not come with the switches.
Allan.

[nax228]

if you only asked us first.... No one is recomending Poldragonet.
Simworld on the other hand, is my best recomandation. Quality, good customer service and low prices.

[PaulD]

if you only asked us first.... No one is recomending Poldragonet.
Simworld on the other hand, is my best recomandation. Quality, good customer service and low prices.

I can only speak as I find - I ordered a MIP from Poldragonet and it arrived yesterday (just over three weeks from ordering to delivery to UK). When I e-mailed to enquire about order progress I received a prompt reply with a tracking number and when the package arrived it was very well packaged and I am pleased with the quality - So on the basis of this order I would have to say that I would recommend Poldragonet.

[saabpilot]

Ordered and received a Poldragonet 737 overhead in July.

Absolutely no problems at all with that, arrived fast, well packaged and some small things were rectified promptly later in the autumn.
Sometimes the guys are out of town (they do not have simbuilding as their only source of income) and an answer can then take a few days.

All in all - I am pleased with Poldragonet as well as their after sales service.
Quality is good and pricing very modest.

They do however have slight difficulties with english language, but that is happening with other non-English tongue vendors like OC too.

:)
Bjorn
www.boeing737sim.se

[notgotaclue]

I have now sent them 2 emails asking how I can pay them £700 with no reply. What a shoddy way to run a business and can only imagine the hassle I would have if I had a problem with the product. So my mind is made up and SIMWORLD can have my hard earned cash.
You think with the economy as it is and a limited market to sell the products to that a simple reply to a payment enquiry would be top of the to do list.
I dont care whether they do this on the side or if they are "out of town" (dont they have email when away?), that is not my problem, if they advertise a product then the least I expect is the courtesy of a reply. As it is the bad reviews they are receiving cannot be doing there business any good.
Allan.

[Efe Cem Elci]

Are you sure they are getting your email at all. Our SPAM filter at the office quite often refuses emails based on content and origin.

[JWS]

Are you sure they are getting your email at all. Our SPAM filter at the office quite often refuses emails based on content and origin.

Efe,

I mailed them a couple of days ago through the contact page on their website (and received a copy in my own mailbox). So far no response.

JWS

[jnr641802]

My minimal experience buying hardware has re-emphasised to me that the more you pay for the same/similar item the better the service/experience can be.It is obviously not a bullet proof science !!,but when I decided to start over again and change to a different more expensive hardware supplier who came highly recommended by everyone, the service/product improved immensely,which was important to me as I was very new to the hardware side of things and needed plenty of help...still do:roll:

regards Jim

[dazchad]

i found
1- Opencockpits
2- Sismo Soluciones
3- Hispapanels
4- SIMWORLD
5- Aviation Megastore
have been good for parts. And for help
http://www.737ng.co.uk/
http://www.737ngproject.be/

i hope this helps :)

[Ronson2k9]

Always contact the seller first before buying anything. I know that sounds like 20/20 advice but it's better to know where you both stand before exchanging CC info or cash. If the seller fails to reply or you don't get a satisfactorily answer to query then you know where you stand.. Then you can adjust your purchase accordingly. This does a couple of things.

First it will let the seller know that an order from you is forthcoming and to look out for it or even be a bit prepared. Second it gives you a chance to clarify anything that may be missing from the information provided in the ad. Which is what the website is.

Many websites come and go with the authors or business floating off into the night. This is a situation where they may intentional be trying to dupe you but you may end up sending money to a business that no longer exists. So it's important to get up to date information. So unless you have dealt with them in the past few weeks always always make a initial contact first before sending anything to them. They will be happy to hear from you I'm sure if not then your order should be going to someone he is..

Trying to be helpful even if it is a bit late perhaps.
Ron

[Bug738]

The Poldragonet guy (i.e. Jakub) seems to be sometimes a little bit slow on the communication side, but I've always got an answer. You have to keep in mind that it is mainly a one-man-show on the business side.
I've purchased all of my panels from Poldragonet and have nothing to complain about. Reasonable delivery time, good quality, excellent price/performance ratio, good service. I mean, it's not FDS or Fly Engravity level of quality, but it all depends on how much you want to spend at the end...

Regards,
Michael

[notgotaclue]

If he wants to lose a £700 order for the sake of an email, then good luck to him. Personally, I think communication is number one priority for a successfull business. The customer will put up with any delay or problem as long as they are kept up to date.
Allan.

[Bug738]

Allan,
I totally agree with you, regarding the importance of a good and continuous communication. At the end it's all your decision where and what to buy. If I have a negative first impression on a company I would probably also place no order.
But I just wanted to add my experience with Poldragonet, which is luckily on the positive side and when I see some of the other answers to your thread it seems to me that I am not the only one.

Regards,
Michael

[notgotaclue]

I just spent 30 minutes looking at your building blog, very nice.
I am just starting and am still in the "research and development" phase.
I still have not placed an order for the MIP and have tried to build it myself, it looks pretty good considering it cost me next to nothing. Granted it is not going to be as professional as a #cough# Poldragonet one but I am enjoying the challenge. I will continue to build it and if it looks pants when I finish then I will buy one.
I am waiting for my MCP & EFIS to come from opencockpits (inc VAT :x) and cant wait to play about with them.
My wife thinks I am losing my mind - she is probably right :D
Allan

[Bug738]

In my opinion the most important thing in cockpit building is that YOU are happy with YOUR results. In the long term view it's the only thing that matters. I think the MCP/EFIS will highly add to the overall immersion of your solution.
Most wifes are looking at us this way. As long as they tolerate the hobby that's perfectly ok. And I am very lucky to have a very understanding wife. Keep on going (and post some pictures of the results sometimes).

Regards, Michael

[nax228]

Totally agree with your statements, so I think an apology is in place.
Let me moderate my statement to say that I would not buy from Poldragonet based on my own experience with the products quality. As long you are happy with the quality you get, I'm happy for you.

Sorry if I have offended you. Happy simming!

[pelgrin21]

I just received my mip from poldragonet today very happy with it does anyone have a tutorial on how to put it toguether? so far I got the bottom part done lol .

[alfsky]

I just received my mip from poldragonet today very happy with it does anyone have a tutorial on how to put it toguether? so far I got the bottom part done lol .

Hello.

You should receive pdf file with step by step instruction. Check Your Spam folder or contact with symulatory.com to receive it again.

Best regards Marek

[pelgrin21]

yes tks I just talked to Jakub via E mail he said he send it to me tomorrow morning.