Revolution Simproducts warning [Archive]

rtopinka

09-19-2013, 02:37 PM

I have to warn all of you regarding Eren Yavi, CEO of Revolution Simproducts more at Home (http://www.revolution-simproducts.com/Home.html) I bought his first TQ for BOEING 737NG in 2010 for about 3.500 EUR. This product was not properly designed, so when few failures came see picture, he convinced me to spend another 2.500 EUR for better designed TQ with commercial license fee. When the new TQ was delivered, we found out chain mechanism problem. He designed gearbox for triming which was not able to turn properly, so it broke. He sent me new motor and then another one. All of them broke within one month of using which was about 80 hours of flying. Second issue was parking brake which we have to make strong mechanism. Third issue was speed brake. More than one year ago it STOP speed brake and one reverse had few multifunction, now one of them are working. We have serious problem with this TQ since 2010. All of the support from Revolution Simproducts were about sending two DC motors for triming and I have to ask every week. I have been trying to reach them repeatedly. Last week I was successful. Eren told me to spend 2000 EUR for repairing TQ or to spend 6000 EUR for the new one. This short story I hope will warn you before you will spent any EURO with this company with ZERO support. You give them thousands of EUR and if something happened and it will happened for sure (many technical limitations), you can not do anything. Thank you for your attention. Regards, Radek Topinka

ian@737ng.co.uk

10-03-2013, 09:44 AM

Hi Chums.....
I also had the problem of the idle position 'cross piece' breaking. Its caused by the levers hitting the plate too hard. Simple solution, I made a new plate out of metal.
You have to be careful because if you dont pay attention to this when the plate breaks, it allows the levers to push the throttle potentiometers past their normal rest position. Result is the tab that connects the throttle lever pitman rod to the internal slider in the pot becomes detached and then you're well f@*>!d.
Rgds

Ian

fordgt40

11-25-2013, 07:38 AM

mistake! please delete

rtopinka

11-30-2013, 10:33 AM

I am sorry, when you pay 6.000 EUR for commercial version on B737NG by Revolution Products, it should have not be plastic this important part. Unfortunatelly this is not only one problem. There is speed brake, reverse, trimming parking brake problems which are very serious and happened during warranty period 1 year. What Revolution Eren said about it. Give us 2.000 EUR for repairing or 6.000 EUR for new one. The main problem is you can not change some settings inside of SIOC they used, because their version is close for setting adjustments, so we can not change change speed brake values and speed brake remains always little bit opened, I am rather not talk about broke deploying when you land. I am telling all of you this company is highly unserious.

tugo31

11-30-2013, 07:20 PM

Too much money for a TQ, try the FSC semi pro one, i bet is more strong than this one and less expensive!!

airplane91

12-26-2013, 01:33 PM

This is the end from REVOLUTION SIMPRODUCTS,
Seen on the RS website

ANNOUNCEMENT

Based on our recent agreement, Revolution SimProducts has sold and transferred the manufacturing and distribution rights of all of our Home Simulator product line to CAT III Home Cockpit Devices in the United States. All of the current orders in production within our system and also in our back-order list will still be produced and delivered as scheduled. For all new inquiries related to home-simulator needs, please contact CAT III directly at:

http://www.cat-iii.com/ or send an email to contact@cat-iii.com

jacques

phil.

12-30-2013, 05:03 PM

my throttle was installed remote by obarkay@revolution-simproducts.com , is this now still possible ? i have another pc and want to have it installed on that one.
phil.

airplane91

12-31-2013, 04:27 AM

Hello Phil
it is possible of corse
you need FSUIPC, WIDESERVER on the serveur and WIDEFS on the other PC.
you need to install SIOC program on the other PC.
at start up SIOC you check and write the device number.
OPen SIOC.ini file and write this device number at Motor and analogic line
jacques

phil.

12-31-2013, 09:48 AM

Hello Jacques, it should be installed on a totaly new pc, can't i copy the sioc.ini file from the old pc to the new pc?
phil

fordgt40

12-31-2013, 09:54 AM

Phil

Jacques has given you the right advice. If you do not follow it, then your throttle will not work

David

phil.

12-31-2013, 10:29 AM

ok David, but i don't understand this : at start up SIOC you check and write the device number : is tis from the old or new pc ?
OPen SIOC.ini file and write this device number at Motor and analogic line : old or new pc ?
phil.

fordgt40

12-31-2013, 10:38 AM

Phil

The throttle, now connected to the new PC will have different device numbers. (they are unique to the pc that is connected to the throttle) That is why you need to read these and then amend the sioc.ini file accordingly on the new machine

David

airplane91

12-31-2013, 10:44 AM

Hi Phil
Write On new PC

you don't need to run sioc on the old pc

you need to copy the sioc.ini file but you need also to modify 4 lines in sioc.ini with the new device number.
you can found the new device number after running SIOC, at right in SIOC window.
Report this device numbers in SIOC. Ini file. Look for 2 motors cards lines and 2 analogic cards lines.

Jacques

zeineddine

02-26-2014, 05:57 AM

Hello fellow simmers. I am a proud owner of the Revolution Simproducts Proline motorized throttle quadrant. From day 1 when I purchased the TQ I had nothing but outstanding support from Oral and Eren. I am a director of technology for a large group of companies, so I do understand what support levels mean and what it also means to go above and beyond normal required support to keep customers happy and satisfied. Oral not only installed my TQ but even gave me almost like a training session on SIOC and settings and how to get things setup in the script and monitoring in the SIOC console …etc. When I had some changes to do after a year or so, he spent over 2 hours working with me out of the goodness of his heart and true commitment to customer support.

Recently after over 3 years from my purchase, I had a slight gap in the throttle levers which was extremely annoying. I contacted Eren who then took the time over Skype and Teamviewer all evening on a weekend to draw and show me step by step what needs to be done to correct it. He even brought an open TQ and demonstrated the procedures over Skype video like an instructor giving a lesson to students with sketches on paper and live action. This my friends is what I call "OUTSTANDING" support. Revolution Simproducts have no obligations after over 3 years now to continue to provide me with this level of support. It’s not like I have a Service Level Agreement with them, or paying them for annual support, or like the product still under warranty. Gheez, you buy an $80,000 car and the warranty expires in 3 years. Going above and beyond and taking time away from their weekend with family to spend an evening with a client explaining how to correct a complex problem as such is simply and remarkably outstanding. As far as I'm concerned the throttles have been working "AMAZINGLY" since I bought them. The quality is fantastic for the money you pay.

Bottom line, if someone had a bad experience with support that's understandable (although surprising to me but I take it as a one-off), however, the company, product, people, commitment, and dedication to serving their customers in our sim community deserves a gold medal in my opinion. Thank you Revolution Simproducts.

Rob.

flyboy01

10-01-2014, 06:34 PM

Hi All,
Just warning you all that as per the post of revolution sim products selling to CAT III They are still one the same company. Just a different name. I purchased something from CAT III and it was delivered from France NOT USA and the Invoice had Revolution Sim Products at the top. Payments in Euros Not USD why would a US company deal in Euros??? Seems like a lot of Dodgy dealings going on with this company.

FaustoP

10-27-2014, 02:20 AM

Hi all,

Just to add my contribution to the topic, I ordered my TQ on February this year. I was told to pay urgently in May because it was "ready in 10 days" and from then I can't get any news where my TQ is.
I contacted them many times and at a certain point I also got the astonishing answer like "please can you remind me what your order was for?"
I tried to get more news and I got no reply anymore. These guys have my money and I don't get any answer anymore, and I don't get my throttle as well..

JWS

11-07-2014, 09:56 AM

I'm truly sorry to have to say this but there have been notifications on French commercial and offical websites indicating that RSP is in (serious) financial trouble. However, at the moment the company still exists but I do not know for how long.

JWS

Tally Ho

11-08-2014, 11:51 AM

Just an update: Revolution Simproducts went into administration some days ago, the company is now bust.

I have received official confirmation from the European Consumer Centre in France that Revolution Simproducts has formally entered into insolvency proceedings and that an administrator/liquidator will be assigned to oversee the company.

So if you have ordered anything (e.g. a motorised TQ) and paid for this to Revolution Simproducts, it is very likely that you lost (all or most part of) your money. If you want to try to claim back all or part of your money, please be aware of the fact that on the date of the administration, all amounts of money that the company owes are frozen: you can’t take legal action against a company in administration to recover outstanding amounts.

The next step is that Revolution Simproducts’s assets will be realised and the proceeds, after the costs of the administration, will be allocated to the creditors depending on what type of creditor they are: 1- Secured (registered companies and traders etc.): 2 - Preferential (Tax/Revenue, National Contributions and other National Bodies, Pension Funds etc.) and 3 - Unsecured (customers as you and me). As secured and preferential creditors will get the main bulk of monies, what is left of money - if any - will be divided between the unsecured creditors - that is you and me.

As Revolution Simproducts have re-aligned monies and products to Cat III and have the same CEO/owner, it is likely that this company also will be affected in one way or another (read the big red announcement on the CAT III website), and Cat III might well be included as part of securing assets prior to Judgement of Revolution Simproducts.

Although the Administrator should contact all the creditors, this is depending on the accuracy of record keeping of the company. I will keep you posted on any progress and who the Administrator will be. In addition it is a possibility for unsecured creditors (that’s you and me again) to form a creditors' committee (to have more say on how monies are divided in the liquidation process), which would be useful for those who do not live in France.

Regards,

Peter

JWS

11-08-2014, 12:46 PM

Thanks Peter for keeping us posted. I know people who have RSP products in repair at the company, so they will likely want to reclaim their belongings. So it is important to know who the Administrator is and how to contact him.

Regards,

JWS

OmniAtlas

11-09-2014, 07:40 AM

Just an update: Revolution Simproducts went into administration some days ago, the company is now bust.

I have received official confirmation from the European Consumer Centre in France that Revolution Simproducts has formally entered into insolvency proceedings and that an administrator/liquidator will be assigned to oversee the company.

So if you have ordered anything (e.g. a motorised TQ) and paid for this to Revolution Simproducts, it is very likely that you lost (all or most part of) your money. If you want to try to claim back all or part of your money, please be aware of the fact that on the date of the administration, all amounts of money that the company owes are frozen: you can’t take legal action against a company in administration to recover outstanding amounts.

The next step is that Revolution Simproducts’s assets will be realised and the proceeds, after the costs of the administration, will be allocated to the creditors depending on what type of creditor they are: 1- Secured (registered companies and traders etc.): 2 - Preferential (Tax/Revenue, National Contributions and other National Bodies, Pension Funds etc.) and 3 - Unsecured (customers as you and me). As secured and preferential creditors will get the main bulk of monies, what is left of money - if any - will be divided between the unsecured creditors - that is you and me.

Peter

Hi Peter,

You seem quite knowledgeable -- probably not quite the right place to ask this but hopefully I can hear your perspective.

I have dealings with another company (non flightsim related)-- company has also gone into administration; from the notices I have received from the administrator the company has been practicing insolvent trading.

Recommendations from the administrator is for the creditors to vote to wind up the company. If the company winds up, the unsecured creditors (the category I fall into) still get nil to the dollar amount owed.

There is a possibility to file a suit against the directors for insolvent trading -- perhaps this is also the action you could take against RSP? However this would probably be expensive and might not be worth the effort.

NedHamilton

11-09-2014, 09:38 AM

An interesting tidbit is that the Cat III store location is in Florida. I don't believe the French authorities can reach that far.

Tally Ho

11-09-2014, 11:14 AM

Hi Peter,

You seem quite knowledgeable -- probably not quite the right place to ask this but hopefully I can hear your perspective.

I have dealings with another company (non flightsim related)-- company has also gone into administration; from the notices I have received from the administrator the company has been practicing insolvent trading.

Recommendations from the administrator is for the creditors to vote to wind up the company. If the company winds up, the unsecured creditors (the category I fall into) still get nil to the dollar amount owed.

There is a possibility to file a suit against the directors for insolvent trading -- perhaps this is also the action you could take against RSP? However this would probably be expensive and might not be worth the effort.

Hi,

Yes, you can take action against a director or owner against insolvent trading, but the onus to provide evidence for this will the rest with the creditor. And as you rightly said, this can be very difficult to prove (e.g. the owner will say it was wrongful trading and not insolvent or fraudulent trading) at times and a lengthy and costly process.

However, if you have reasonable and substantial evidence that this is taking place, you always can file a case with the Police and/or Prosecution Service as this is a criminal offence.

But please note that this may vary in different countries, as not all insolvency and related law and jurisprudence are the same in different countries.

Regards,

Peter

Tally Ho

11-09-2014, 11:43 AM

An interesting tidbit is that the Cat III store location is in Florida. I don't believe the French authorities can reach that far.

Hi,

On paper Cat III is registered in Florida, however the actual trading is/was still (mainly) taking place in France and therefore falls under France jurisdiction. In addition, as both companies have the same director and SRP have declared to transfer production and assets to Cat III and Cat III website have prices advertised in Euros and delivers part of their goods from France, according to international law and Conventions this still makes them accountable. If any assets have been transferred from RSP to Cat III with the knowledge that RSP could have gone into administration or have asked to postpone payments of any kind, or reasonable could have assumed or expected that the aforementioned would happen, this is fraud under US Law as well as European Law and a criminal offence and the CEO/owner could be personal liable for this.

As the other poster said, this is not the preferential forum to discuss legal issues (for me) and legal things are far more complicated than I have described in my posts in a nutshell; in addition the case is still pending, but I am happy to expand on this of course, just PM me.

Regards,

Peter

Burkhard

11-17-2014, 07:47 AM

Hi, give some news about Revolution Simproducts / Cat III?

A Friend from me has also order a TQ for 1200€. He is very nervous!!

Regards
Burkhard

www.Homecockpit-737NG.blogspot.de (http://www.Homecockpit-737NG.blogspot.de)

Tally Ho

12-13-2014, 11:58 AM

Just a quick update,

It seems that Revolution Simproducts went into administration on 28-07-2014, much longer ago than initially suggested. The details of the administrator (name/address) can be found at the following website: http://www.societe.com/societe/revolution-simproducts-518627823.html

If you have a claim or non-delivered order for which you already have paid, I would suggest to contact or your bank/credit card company (if you have paid with your credit card) or otherwise contact the company in the link above if you have paid via bank/wire transfer. If you have ordered and paid after the above mentioned date, then it depends on the terms and conditions of the credit card company and bank if they repay the amount in full. But even if you have ordered and paid after this date I would suggest to claim back your money, be aware however that different credit card companies and banks have all different T&Cs.

Please note my post from 8 Nov 2014 (15:51hrs) and that this is not the preferential forum to discuss legal issues (for me) and legal things are far more complicated than I have described in my previous posts in a nutshell.

Kind regards,

Peter

Leept

01-05-2015, 09:55 AM

Happy New Year Guys,

Well, I emailed Cat III in October 2014. I paid them in April 2014. They have said the whole time that Revolution Sim were manufacturing my P&P motorized throttle as I'm in the UK etc.

They reiterated that by email in their October email even though revolution sim went into receivership on the 28/7/2014?!!?

So when i noticed the Cat-III.com site gone i have naturally come looking for info

Not sure if both companies have just gone under administration and still processing orders or totally liquidised..
Unfortunately like some other trusty simmers, i wired the 4000 euros or whatever it was, so it will be a tough ask, getting that back! Unless orders are still going... again unlikely.

Thanks Tally Ho, for the info...

Hopefully we can get something positive from this experience, and its important to stay connected and receive whatever information we can. Just to be kept in the loop would be positive for me right now.

I don't want this to deter others from parting with their cash, as there are some really professional and reputable flight sim companies out there that i have dealt with, and that this is still a fantastic hobby for those willing to invest from a few hundred pounds and upwards.

Perhaps there is another company that somebody could recommend for the motorised TQ... as my sim is nearing take off!

Regards, Lee

bussgarfield

03-15-2015, 01:35 PM

Hi Guys, interesting thread.
I have been away from this forum for a while now but my cockpit is still well on it's way - that was until March last year when I ordered my TQ from CATIII.
60 odd emails and many broken promises later I am still waiting. CATIII even sent me delivery details and tracking details and still nothing materialised.
I have been in contact with Eren and he assured me that their Revsim-shop will be up and running in February and that my order is still valid and they would contact me when it is ready for dispatch. Well, it is nearing my first anniversary of my original order and I have still to hear something from the company.
Having gone through the posts here and elsewhere, I am really concerned that my long and hard savings may just have gone for a ride in somebody's pocket and my gap between the pedestal and MIP just wont be filled for a few years until I can manage to save up again (on a pension you know).
I would like to put my wavering trust in Eren as he did take the time to personally email me on a few occasions to keep me appraised and divulged certain details that he stated were between him and me but I am now very concerned.
If anyone here can shed any more light on the current situation with RSP I would be grateful.
I know that Eren keeps abreast of the writings on forums so hopefully he may read these posts and clarify the situation for the whole sim comunity.
The last thing that I want to do is put any person or company down within a forum but the current situation has major concerns not only for me but for many others as well.
I did try the following link - http://www.societe.com/societe/revol...518627823.html (http://www.societe.com/societe/revolution-simproducts-518627823.html) but to no avail as the page would not open.
Please can any information be kept live on this forum. I will be emailing him later today and if I can shed any news, I will keep you posted.
Gary

flyboy01

03-15-2015, 09:40 PM

Naivoh

04-28-2016, 11:38 AM

Hi,
Unfortunately for you, from what I have heard, CATIII had gone into receivership last year and everything was frozen, First they will use what money they have to pay back creditors, and then if anything is left over it will be split amongst people who are in the same situation as you. (don't hold your breath for any money back.) I feel sorry for all in the same position as you but a lot of the promises are just empty ones.

Hi all,

I am Naivoh from MADAGASCAR. I recently unpacked an RSP standard motorized 737 throttle bought a year ago.
While making trials, I noticed all buttons and axis are recognized as existing by windows and FSUIPC but axis MOVEMENT are not detected (flaps, throttle, speed break, trim). FSUIPC assignment for buttons worked but axis movement is not detected.

I alreadt intalled SIOC software and made the recommanded setting on the ini files.

Now, I'm still stuck on these axis issues and if someone could advise how I can get assistance on it, I would really appreciate.

Thanks guys,

Naivoh

Leept

04-30-2016, 05:53 AM

Hi Naivoh,

Is this purchased second hand? Are you able to test in prosim also? Because I could possibly help you with if the hardware is functioning correctly.

Perhaps inbox me your email and Ill send you how i did mine.

If the axis are broken in some way then perhaps some else can point you in the right direction.

Naivoh

05-04-2016, 12:17 AM

Naivoh

05-10-2016, 12:25 AM

Hi all,

Yesterday, I had to change the usb port on which the DC motor and joystick are plugged?*. I noticed the device number has changed on the SIOC software. I amended the sioc.ini file accordingly and ôôhh...something has changed.
1- The trim indicator and the spoiler motors are now full responding to FS9 output.
2- The flaps lever is working too but with an offset (5° on the quadrant is 2° in the sim and so one until 40° on the quadrant, which makes 30° in the sim)
3- The throttle lever are now working manually but the autothrottle is not yet synchronizing with the sim (I use an ssi called "platinum IFLY", along with the IFLY B737-800 on FS2004) I attempted to use another ssi related to throttle but nothing worked on the quadrant. Thus, guess the platinum_IFLY ssi is the good one. It works also with the default B737-400.
4- The wheel trim is not moving automatically.
5- I managed to find the version 1.8.0.0 of the throttle quadrant manager but the software show "HID not detected" on startup.

I am still searching for a kind help guys if anyone here is familiar with sioc and revsim throttle (version 2.1 for me).

Thank you in anticipation :mrgreen:

Naivoh