any one no get email replied?

[pvjen1]

Hi recently bought from ACE (Ali) and now waiting to hear when my shipment is going out and no response yet from 3 emails after 2 weeks!

anyone know if this is normal?

[notgotaclue]

Hi recently bought from ACE (Ali) and now waiting to hear when my shipment is going out and no response yet from 3 emails after 2 weeks!

anyone know if this is normal?

This is what really gets on my last nerve, when I spend a huge chunk of cash and they havent even got the decency reply to a simple email.
I know most of these companies are small, sometimes one man bands BUT spend an hour each evening to reply to emails. It is not rocket science and a customer is happy to wait 6 weeks if they are kept informed rather than wait 3 weeks with no response.
It also stops people repeatedly email the same thing if you answer the first time.
Allan

[Ronson2k9]

I'm not saying this is good business practice and to be sure keeping the customer is always best. However if you are about to toss a large sum of money at a business for something I would contact them first before sending any money. This does a few things. First you can find out how busy they are. Like taking your car to the shop and expecting the mechanic to fix it while you wait. Sometimes that can happen but often times if he is good he is busy and may not get to you the same day. Also you can find out before hand if the part you need is available?

I can sympathies with your situation but a little communication up front would save you your money and keep you from going crazy at the same time..

[pvjen1]

I have been in communication with Ali even last hearing on the date of when he expected to ship my product which I had already paid for long ago.
However right after that I haven't heard anything from him even after a few emails now that I have sent with no reply.

I'm ok with delays but I would really like to know whats going on as this is a large chunk of my money now gone. I don't
want to make bad press about ACE but I would like to hear a response from them in a reasonable amount of time.

[pvjen1]

just to update. Recieved the product Ali just had a child. congrats to the new dad!

Product is looking very good but just waiting to see what Ali thinks of the pictures as im not sure if the item was slightly damaged in transit.

Will post an update with pictures in a new forum post

[notgotaclue]

just to update. Recieved the product Ali just had a child. congrats to the new dad!

So having a child makes you incapable of using email?
I have had a few (well the wife has) and from what I remember I could function normally, apart from the messy part when Mrs Notgotaclue forgot how to breath and people had to tell her.She also had a slight temper and said the pain was unbearable - obviously she has not stubbed her toe or hit her thumb with a hammer.
Allan.

[danwabe]

Sorry to ignite an old thread.

What the consensus on email contact now? I've paid my deposit 2 months ago but no emails since. Sent 3 but to no avail. I know he must be busy but I'm starting to worry!

[Sean Nixon]

I think it's just the way he is. A friend has ordered (and received) two of his yokes recently and had the same experience on both accounts. But the yokes turned up eventually.

[wolfgang w]

Well, I can tell you, I had the same experience with Ali. First of all he didn`t answer emails and he didn`t meet any deadlines. Sometimes it helped to send a second email saying " please confirm that you received ma former mail".

Finally the yokes I got are really great!

About 2 weeks ago the aileron Poti failed and I asked Ali how to change it. A few mails later he promised me to send instructions, which I now urge every two days or so.

So all together: Ali doesn`t seem to be very reliable relating to answer emails.

If anybody of you knows how to change the aileron Poti, please tell me.

Wolfgang

[danwabe]

Right, 2 deadlines have passed and no yoke. 5 emails later and no reply. Should I be worried??